Xerox Fashion Store (“we,” “our,” “us”) is committed to providing high-quality products and ensuring customer satisfaction. If you are not completely satisfied with your purchase, we’re here to help. Please read our refund policy carefully.

 

1. Eligibility for Refunds

We accept refund requests under the following conditions:

• The item must be unused, in its original condition, and in the original packaging.
• You must provide proof of purchase (receipt or order confirmation).
• Refund requests must be initiated within 7 days of receiving the product.

 

2. Non-Refundable Items

Certain items are not eligible for refunds, including but not limited to:

• Sale or clearance items.
• Gift cards.
• Personalized or custom-made products.
• Digital products once accessed or downloaded.

 

3. Refund Process

To initiate a refund:

1. Contact us at support@xeroxfashionstore.com with your order details and reason for the refund.
2. Once approved, you will receive instructions on returning the item.
3. Ship the item back to us .Please note that customers are responsible for return shipping costs unless the product is defective or incorrect.
4. We will notify you of the refund status upon receiving and inspecting the returned item.

 

4. Refund Timeline

• Approved refunds will be processed within 7-10 business days.
• Refunds will be issued to the original payment method used during purchase. Please allow your bank or payment provider additional time to process the refund.

 

5. Defective or Incorrect Items

If you receive a defective or incorrect item:

• Contact us immediately at support@xeroxfashionstore.com with a description and photos of the issue.
• We will provide a replacement, exchange, or full refund, including return shipping costs.

 

6. Late or Missing Refunds

If you haven’t received a refund within the stated timeline:

1. Check your bank account or credit card statement.
2. Contact your bank or payment provider, as processing times may vary.
3. If you’ve done all of this and still haven’t received your refund, please get in touch with us at support@xeroxfashionstore.com

 

7. Contact Us

If you have any questions or concerns about our refund policy, please reach out to us:

Xerox Fashion Store
United States
Email: support@xeroxfashionstore.com
Phone: 14047909720

Thank you for shopping with Xerox Fashion Store! We appreciate your support and are committed to making your experience positive.